CURSO DE INGLES PARA CALL CENTER
TOPIC: CALL FLOW IN A CALL CENTER
In this LESSON, I would like to share with you some of the steps that you need to follow while taking a call so that your customers will have an amazing experience and will not hang up on you.
The call flow is a procedure that guides your customer on the way to contact you and make the best experience possible. With this call flow, you will improve your numbers and become a top performer in a call center.
I hope you find this lesson video useful for your next job interview at a call center.
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