LEARN ENGLISH FOR CALL CENTER | Giving Directions Lesson 2

During our lesson, you will learn how to give directions. You might think you can only give directions in the street but when you work for a large company like a call center you must also know how to give directions. This sometimes can be tricky but guess what with this class you will learn how to instruct someone to reach his or her final destination with the words or phrases you need to know. 

 

 

ASKING FOR DIRECTIONS

How to ask for a specific place or room inside a call center

The vocabulary you should know

- Go down

- Go up

- Go past the 

- Go along | Go straight ahead 

- Turn right | Make a Right

- Turn left | Make a left

- It's on your left 

- It's on your right

- Take the first entrance

- It's in the middle of the 

- at the end

- at the beginning 

ASKING FOR DIRECTIONS IN A CALL CENTER 
EXAMPLE:

1. I'm looking for the Interview room. 

2. Can you show me where the conference room is?

3. How do I find the breakroom?

4. How do I get to the toilets?

5. Could you direct me to the customer service floor?

GIVING DIRECTIONS IN A CALL CENTER 

EXAMPLE

1. Take this hallway and it's around the corner. You will find it there. 

2. Take this hallway on your right go past the first security door, go straight ahead and the first door on your left will be the conference room, you can't miss it.  

3. It's just in front of the reception

4. Customer Service Floor 

If you need to practice for a JOB INTERVIEW you can join us every week where you will learn how to answer job interview questions, how to be ready for roleplays, and how to improve your fluency and confidence when speaking so you can be hired as soon as possible in a call center.