I want to teach you everything you should know about DEALING WITH IRATE CUSTOMERS IN CALL CENTERS
- Vocabulary for call center and expressions you should know.
- Improving your listening and comprehension skills
- Practice for fluency and
- Practice for IRATE CUSTOMER CALLS.
My main objective is that you can successfully pass the ROLEPLAY next time you face the final interview with operation manager from that call center.
Here the lesson:
Here the material:
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