UNIT 2: Could you spell that for me? | A day as Customer Service Representative at an APPLE Store! Lesson 1

In today's lesson, we will work for an apple store as a customer service representative

We are customer service representatives from an apple store 

- Ring: Problem: Where is my new apple device? 

 

Objectives:

- How to say numbers in English?

- How to say English Symbols in English?

- How to understand the UNITED STATE Addresses?

 

 

ACTIVITY 1

How to say numbers in English?

• Why would you need the customer's address?
• Why would you need the customer's email address?
• Why would you need the customer's phone number?
• Verifying the customer
• Send a product. 
• Send a replacement.
• To pick up a product. 

How would you ask: 

• May I have your phone number?
• May I have your Email address?
• May I have your address?

 

ACTIVITY 2

How would you write the following numbers:

• 18
• 24th
• USD 19.99
• +505 8812 5123
• + 1 202-555-0736
• +1800 5059 1023
• + 44 20 7946 0612
• + 61 2149 8777

 

 

The United States phone number structure:

Country code: +1

Area code: Florida: 305, 786, 905

Phone number: 265-0856

 

ACTIVITY 3 

Email address Vocabulary

ACTIVITY 4

ADDRESS VS ADDRESS

NON VS VERB

 

May I have your address?

 

 - 1060 North Tantau Avenue Cupertino, CA 95014

 

Starts with a number, specific location, 

• The House, The budling Number
• Street the property is located on
• N= north
• E= east
• S= south
• W= west

• City
• State
• Zip code 10 digit code (5 digits only)

 

 

Two digits = you say the whole number. 

23 BROADWAY 

 

Three digits= Say the number one at the time. 

312 MAIN STREET

 

Four digits = Say the numbers two by two. 

1405 MARKET STREET

 

Zipcode = Say the number one at the time. 

NY 12205

The United States Map Abbreviation 

UNITED STATES MAP

ACTIVITY 5

LET'S PRACTICE 

 live at:

 

• 778 Albany AVE, Brooklyn, NY 11203
• 263 E Whitter St Columbus, OH 43206
• 141 Washington Ave Extension, Albany NY 12205
• 2055 Niagara Falls Blvd, Amherst NY 14228
• 67 Newton Rd, Danbury CT 6810
• 1775 Washington St, Hanover MA 2339

 

Is there any physical store there?

 

The closest store is at: 

 

Apple Store locator example: https://www.apple.com/retail/

Words	Abbreviations
Avenue	Ave.
Boulevard	Blvd.
Building	Bldg.
Court	Crt.
Crescent	Cres.
Drive	Dr.
Place	Pl.
Road	Rd.
Square	Sq.
Station	Stn.
Street	St.
Terrace	Terr.

EXAMPLE OF:

ROAD

STREET

AVENUE

BOULEVARD

ALLEY

FREEWAY

HIGHWAY

TOLL